March 9, 2020
A
5/
5stars
Source:
Google
March 6, 2020
IC
5/
5stars
Source:
Google
March 6, 2020
NB
5/
5stars
Amazing, I am a nervous patient and was put at ease immediately. Lots of positive news for my hygiene routine with a few tweaks here and there. Gorgeous bright surgery too, even on a dull rainy day.
Source:
Google
March 5, 2020
PS
4/
5stars
Good and quite professional but not cheap
Source:
Google
Responded on March 6, 2020
Dear Mr Smith, thank you for your review. We always appreciate any feedback. We are constantly comparing our fees with other high standard practices and can guarantee you we are very competitively priced. Our prices reflect the high standard of care we provide ,top quality materials we use and highly trained staff we employ. I hope you understandHennie
Upton Dental Practice Management
Practice Manager
March 4, 2020
LP
3/
5stars
Pricey but good service
Source:
Google
Responded on March 6, 2020
Hi Louisthank you for your review and I appreciate that you think we are providing a good service. I checked your records and saw you are still having free check ups and treatment with us as you are under 18.
Upton Dental Practice Management
Practice Manager
March 3, 2020
PR
5/
5stars
Always friendly professional , excellent care
Source:
Google
Responded on March 3, 2020
Thank you Mrs Rowley for your very pleasant review
Upton Dental Practice Management
Practice Manager
March 2, 2020
PS
4/
5stars
Source:
Google
March 2, 2020
AB
5/
5stars
Always a first class and friendly service - I have been with this practice for more years than I care to remember, when it was started in Alton Road Wallisdown.
Source:
Google
Responded on March 3, 2020
Hi Andrew thank you for your positive feedback. We always aim to give a first class & friendly service.
Upton Dental Practice Management
Practice Manager
March 2, 2020
PA
5/
5stars
Source:
Google
February 29, 2020
PC
5/
5stars
Good, professional, no nonsense service.
Source:
Google
Responded on March 3, 2020
Thank you Paul for your great reply.
Upton Dental Practice Management
Practice Manager
February 26, 2020
BES
1/
5stars
This dentist has been wonderful over the years I have been going there.However I had an appalling experience when I had a tooth filled and restructured.The dentist Victoria did not take enough care in smoothing the inside of the tooth with the result I got the most horrible mouth ulcer. When I returned she didn't even to check what the problem was. After two weeks of the most awful pain, it was worse than my hip replacement, I went to my GP who told me the rough edge of the tooth was causing the ulcer. The owner of the dental practice Henny was as always very helpful and smoothed the edge of the tooth for me.Victoria didn't seemed to care and certainly didn't apologise for her shoddy work, my advice is to go to the practice but avoid Victoria like the plague!
Source:
Google
Responded on February 27, 2020
Thank you for taking the time to leave a review. We're sorry to hear about the incident that occurred a few months ago. I set myself the very highest standards in customer service and care very much about each one of my patients. Once again, I am very sorry and I hope that your next experience will be a very different one with us. Yours sincerely, Victoria”Dear Mr Elliott-SmithAs the practice owner, I want to apologise for your experience. As you know, we always strive to do the best for our patients. With regards to Victoria, I can assure you she is one of the best dentists I have ever worked with on a day to day basis. She is very caring and will always go out of her way to make sure all her patients are looked after very well. Sorry again for the discomfort you experienced and please accept our deepest apologies.Hennie van der MerwePractice Owner
Upton Dental Practice Management
Practice Manager
February 26, 2020
DS
5/
5stars
I was just in for a regular check-up. It was conducted quickly, and no problems were found. Thank you.
Source:
Google
Responded on February 27, 2020
Thank you Mr Skye. We really appreciate your feedback.
Upton Dental Practice Management
Practice Manager
February 26, 2020
DS
5/
5stars
Source:
Google
Responded on February 27, 2020
Thank you very much!
Upton Dental Practice Management
Practice Manager
February 25, 2020
PF
5/
5stars
Source:
Google
Responded on February 27, 2020
Thank you very much Pete! Was nice to see you the other day.
Upton Dental Practice Management
Practice Manager
February 24, 2020
SL
5/
5stars
Source:
Google
Responded on February 27, 2020
Thank you for your feedback. I'm glad we are meeting your expectations
Upton Dental Practice Management
Practice Manager
February 20, 2020
KG
5/
5stars
Really friendly and professional dentists. They are very understanding and patient with my disabled daughter.
Source:
Google
Responded on February 21, 2020
Thank you Kirsty for leaving the lovely review.
Upton Dental Practice Management
Practice Manager
February 20, 2020
CW
5/
5stars
I had always dreaded going to the dentist but I have always been completely satisfied with my treatments here. The reception staff are friendly and efficient. My dentist Hennie has a very gentle and kind demeanour and always puts me at ease. He is an excellent practitioner and I no longer fear my dentist appointments.
Source:
Google
Responded on February 20, 2020
Thank you for taking the time to leave us this lovely review :-)
Upton Dental Practice Management
Practice Manager
February 17, 2020
DM
5/
5stars
Source:
Google
Responded on February 17, 2020
Thank you :)
Upton Dental Practice Management
Practice Manager
February 14, 2020
SM
5/
5stars
Another good visit to the surgery, the staff are so helpful, thanks again for putting me a ease.
Source:
Google
Responded on February 17, 2020
Thank you. We are glad to hear that you have had a positive experience with us! :)
Upton Dental Practice Management
Practice Manager
February 13, 2020
AC
5/
5stars
On our first visit we felt at ease and all the staff were friendly and informative. Would recommend.
Source:
Google
Responded on February 13, 2020
Thank you very much for taking the time to give us this lovely review :-)
Upton Dental Practice Management
Practice Manager
February 12, 2020
JB
5/
5stars
I have been a patient of this practice for the best part of 25 years. In that time there have been changes ... but definitely for the better. Since John Gordon's retirement, new owner, Hennie van der Merwe, has brought the surgery into the 21st century offering the latest technology with no expense spared. All the staff are friendly, professional and most importantly knowledgeable. I'm completely at ease when I visit, and confident in their diagnoses and treatment when needed. All options are made clear and explained thoroughly which is much appreciated. Every appointment is un-rushed and thorough. I wouldn't go anywhere else.
Source:
Google
Responded on December 21, 2017
Hello Julia. Many thanks for your review. It is great to hear that you are so happy with your treatment and experience with us here at Upton Dental. Kindest Regards.
Upton Dental Practice Management
Practice Manager
February 12, 2020
CL
5/
5stars
Can recommend for excellent care
Source:
Google
Responded on February 13, 2020
Thank you :)
Upton Dental Practice Management
Practice Manager
February 8, 2020
AR
5/
5stars
Source:
Google
Responded on February 8, 2020
Thank you :)
Upton Dental Practice Management
Practice Manager
February 7, 2020
me
5/
5stars
Friendly staff on reception great dentists makes the whole experience a lot more pleasurable
Source:
Google
Responded on February 8, 2020
Thank you for the great review :)
Upton Dental Practice Management
Practice Manager
February 7, 2020
KH
5/
5stars
On arrival was asked to answer questions on paper while sitting in rather pleasant waiting room - overlooking garden outside, light and airy. Then spoke to a dentist about having an implant. Had scan and was shown photo images of inside mouth and was explained possible procedures. Initial consultation was free and was told that quote for my treatment will be ready and posted in 5 days. Overall the staff was professional and pleasant to talk to.
Source:
Google
Responded on February 8, 2020
Thank you for taking the time to give us your feedback. I hope we can help with your treatment in the future :)
Upton Dental Practice Management
Practice Manager
February 5, 2020
rr
5/
5stars
Source:
Google
Responded on February 7, 2020
Thank you :)
Upton Dental Practice Management
Practice Manager
February 5, 2020
NP
5/
5stars
I’ve been going to Upton Dental and Implant Centre for over 20 years...I’ve had a few dentists and hygienists over the years...Ive always received the best care and advice and always have had a very positive experience...Receptionists are lovely and always make you feel welcome..Would definitely recommend to anyone....Nicki Price...
Source:
Google
Responded on February 7, 2020
Thank you for the lovely review :)
Upton Dental Practice Management
Practice Manager
February 3, 2020
AK
5/
5stars
Source:
Google
Responded on February 5, 2020
Thanks :)
Upton Dental Practice Management
Practice Manager
February 1, 2020
RR
4/
5stars
Treatment is excellent but expensive, though I expect all dental treatment is expensive wherever you go! Staff are friendly and professional.
Source:
Google
January 31, 2020
GR
5/
5stars
Always a great deal of care taken, full explanation of any treatment. Staff are always courteous and kind, wouldn’t hesitate to recommend!
Source:
Google
Responded on January 31, 2020
Many thanks for the review :)
Upton Dental Practice Management
Practice Manager
January 31, 2020
MG
5/
5stars
Source:
Google
Responded on January 31, 2020
Many thanks :)
Upton Dental Practice Management
Practice Manager
January 31, 2020
JN
5/
5stars
Excellent all round, from the reception through to the treatment and follow through. I missed an appointment due to a traffic accident hold up and I was still fitted in later that day.Jeff
Source:
Google
Responded on February 1, 2020
Thank you for your feedback :)
Upton Dental Practice Management
Practice Manager
January 31, 2020
DH
5/
5stars
Source:
Google
Responded on February 1, 2020
Thank you :)
Upton Dental Practice Management
Practice Manager
January 29, 2020
GES
5/
5stars
Source:
Google
Responded on January 31, 2020
Many Thanks :)
Upton Dental Practice Management
Practice Manager
January 29, 2020
JT
5/
5stars
Source:
Google
Responded on January 29, 2020
Thank you for your 5 star rating :)
Upton Dental Practice Management
Practice Manager
January 29, 2020
CR
5/
5stars
Source:
Google
Responded on January 31, 2020
Many Thanks :)
Upton Dental Practice Management
Practice Manager
January 29, 2020
PC
2/
5stars
Dental work fine. Very poor reception performance regarding patient confidentiality, payment interference and lack of invoice presentation.Make sure your fully aware of the implications of the yearly subscription fee, what it buys you and how it can be administered.
Source:
Google
Responded on January 31, 2020
Thank you for your review, Peter. We take feedback on our processes very seriously. If you would like to speak to our practice manager, she can find out more about the service you received at our practice. Please call on 01202 631900 and ask to speak to the practice manager
Upton Dental Practice Management
Practice Manager
January 23, 2020
ke
4/
5stars
Source:
Google
Responded on January 24, 2020
Thanks for the review :)
Upton Dental Practice Management
Practice Manager
January 22, 2020
JH
5/
5stars
Great Dental Surgery. Fantastic Hygienists and the Dentists are caring, gentle and very kind. Great job with my teeth as good as new! Lovely modern surgery with some parking onsite and easy parking in the road
Source:
Google
Responded on January 23, 2020
Thank you for your lovely comment
Upton Dental Practice Management
Practice Manager
January 21, 2020
JT
5/
5stars
Great dentist and staff would highly recommend this surgery
Source:
Google
Responded on January 22, 2020
Many Thanks for the great Review :)
Upton Dental Practice Management
Practice Manager
January 21, 2020
DW
5/
5stars
Source:
Google
Responded on January 22, 2020
Many Thanks :)
Upton Dental Practice Management
Practice Manager
January 20, 2020
jw
5/
5stars
Excellent treatment and service , would recommend to anyone
Source:
Google
Responded on January 22, 2020
Many Thanks for the Review :)
Upton Dental Practice Management
Practice Manager
January 20, 2020
JF
5/
5stars
Source:
Google
Responded on January 22, 2020
Many Thanks for the 5 Star Review :)
Upton Dental Practice Management
Practice Manager
August 22, 2018
MD
5/
5stars
The best dentist I have ever visited, Dr Katarzyna Mejer-Turkot, strongly recommended especially for those scared of dentist, she is quick and calm, very nice person and great doctor:-).
Source:
Facebook
June 28, 2018
SH
5/
5stars
I have been going to Upton Dental Surgery since the practise opened. Team at Upton surgery are friendly, welcoming, make you feel at ease and well recommended. Have recently had my front crowns replaced so pleased with them Tina thank you so much! sorry I have taken so long to 'review'!�
Source:
Facebook
June 5, 2018
BW
5/
5stars
I have been visiting here for many years, and have always found the staff very helpful when booking appointments, the dentist always put you at your ease every visit, which is so important, excellent work good advise, putting the customer first.
Source:
Facebook
February 8, 2018
KD
5/
5stars
I have just finished a course of treatment that has given me the confidence to smile again. Kasia has replaced my discoloured top front teeth with crowns and veneers, replaced old amalgam fillings and I also had a course of whitening for my bottom teeth. Kasia was very caring, thorough and explained the procedure along the way. I am delighted with the result and would recommend the Upton Dental Practice to anyone.
Source:
Facebook
January 3, 2018
KJ
5/
5stars
A very professional, efficient and friendly dental team offering high quality services and products to their patients. A pleasure to work with such skilled surgeons along with their superb team.
Source:
Facebook
December 21, 2017
AW
1/
5stars
yes the 1 star rating was meant for you extremely disgusted with experience
Source:
Google
Responded on December 21, 2017
Hello, I was just wondering if this review was intended for Upton Dental, as I notice you are not a patient here.Kind Regards.-----Hello Amanda, We are sorry to hear that you are disappointed with the experience at the practice - We believe that we go above and beyond with the service that we provide our patients. We have double checked our system however, and you are not a registered patient at the practice. Many Thanks
Upton Dental Practice Management
Practice Manager
December 21, 2017
SS
5/
5stars
I have been a patient here for many years and I have always found the staff to be pleasant, courteous and efficient and the treatment reasonably priced and effective. I would recommend this practice to anyone.
Source:
Google
Responded on December 21, 2017
Hello Stephen, we are very happy to hear that you have had a positive experience with us here at Upton Dental. Many Thanks
Upton Dental Practice Management
Practice Manager
December 21, 2017
GT
5/
5stars
Been coming to this dental surgery for quite a while now and it is definitely the best I've ever been to. As a young child I use to hate going to the dentist and would end up screaming and refusing to be seen, since coming to Upton dental surgery, I've never felt nervous or scared, I've always been made to feel relaxed and they always explain everything really clearly so that I can understand. Would definitely recommend to anyone and everyone. Keep up the good work
Source:
Google
Responded on December 21, 2017
Hi Gemma, Many thanks for leaving us a review after your visit with Hennie yesterday. We are happy to hear that you have always had a positive experience with us. We feel passionate at Upton Dental about supporting nervous patients, and helping them overcome their concerns. It is great to hear that you are now relaxed about coming to see us! Kind Regards.
Upton Dental Practice Management
Practice Manager
December 21, 2017
MT
5/
5stars
Fantastic experience as always. Friendly, professional and helpful. What more can you ask for.....
Source:
Google
Responded on December 21, 2017
Thanks Mark. It is always great to hear about positive experiences with us at Upton Dental. Kind Regards
Upton Dental Practice Management
Practice Manager
December 21, 2017
JP
5/
5stars
I used to be nervous about visiting the dentist and hygienist but since being treated by Fiona, the dental therapist at the practice, I am no longer nervous. She has a caring approach that puts you at ease and the treatment is always thorough but gentle. I have recommended the practice to friends and family.
Source:
Google
Responded on December 21, 2017
Dear Mrs PennThank you very much for the lovely review. Fiona is amazing at what she does and she is getting great results. We very much appreciate you recommending us to your friends and family. We always try our best to make sure all our patients are looked after in a very caring and gentle way.Hennie Practice Principle
Upton Dental Practice Management
Practice Manager
December 21, 2017
CBtdcnok
5/
5stars
I went there today and had a wonderful time. They treated me well and my filling was pain free. The surroundings are getting better and in time will look stunning. I look forward to my checkup in 6 months time Thank you from Duncan :)
Source:
Google
Responded on December 21, 2017
Dear DuncanThank you for your review. We always try to make the environment in the practice look professional, clean and welcoming. We very much appreciate you taking the time to leave us such a nice review!Thank youHenniePractice Owner
Upton Dental Practice Management
Practice Manager
December 21, 2017
AMG
5/
5stars
A very caring practice. I have been a patient there for 23 years and have always received excellent NHS treatment. I am invariably greeted by my name and treated as a person rather than merely a set of teeth! Full marks well deserved.
Source:
Google
Responded on December 21, 2017
Many thanks for the review Anne. It is always great to hear the positive experiences of our patients. Thank you also for your card and treats you kindly gave us a few weeks ago - they went down very well! :-) Kerrie Matthews, Practice Manager
Upton Dental Practice Management
Practice Manager
August 25, 2017
A
5/
5stars
The very best
The very best dental practice in all aspects of dental care, genuinely caring and highly skilled practitioners. Amazing.
Source:
NHS
February 16, 2017
RA
5/
5stars
Lovely people, great service and in a relaxed atmosphere. We are so lucky to have this dental practice right on our doorstep in Upton. Thanks Hennie. :)
Source:
Facebook
November 14, 2016
KT
5/
5stars
This has been my practice since I was a child & lived in Upton. I live in Bournemouth now but will not go anywhere else. Such a great team!
Source:
Facebook
October 11, 2016
HEJ
5/
5stars
Source:
Facebook
October 11, 2016
VP
5/
5stars
Source:
Facebook
September 14, 2016
AP
5/
5stars
Source:
Facebook
